To start your return process for your UK order, please enter your email and the order number from your confirmation email below. Your order number starts with # and is 5 digits long. You can find your order number on the confirmation email or as the channel ref on your packing slip.
Exchanges
We currently operate a 14-day return policy subject to our terms and conditions.*
We offer a 1 free exchange, and we will process this as quickly as possible once the item(s) have been returned to us.
Exchanges can take up to 14 working days to process and you will receive an email once this has been completed. Please make sure any item returned is in a sellable condition, including the box & packaging.
To start your exchange, you will require your order number and email address. Once your request has been approved, you'll receive a link by email to obtain a label. You can either print this off or Royal Mail will provide you with a QR code that they can print for you in-store.
Refunds
We currently operate a 14-day return policy subject to our terms and conditions.*
Refund are made in full excluding any original postage costs you have paid.
Returns can take up to 14 workings days to process and you will receive an email once this has been completed. Please make sure any item returned is in a sellable condition, including the box & packaging.
To start your refund, you will require your order number and email address. Once your request has been approved, you'll receive a link by email to obtain a label. You can either print this off or Royal Mail will provide you with a QR code that they can print for you in-store.
